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Support

Question, problem, or feedback about Pockeeper? Here you’ll find quick answers and direct contact.

Direct contact

Please describe briefly what happened, which device you’re using, and which app version is installed.

Support email: hallo@pockeeper.app

Open the Premium view and select “Restore Purchases.” Use the same store account as for the original purchase.

A full backup can be exported in the settings and imported again on a new device.

Send us the device, operating system, app version, and the steps to reproduce the issue.

Information on access requests and deletion can be found on the “Data & Deletion” page.

We aim to respond to support requests within 3 business days.